13/06/2006

Our apologies

medium_sorry.gifIt's good to talk about things when they go right- It’s also good to acknowledge them when they go wrong.

We would like to express our deepest apologies to our customers who were supposed to be delivered last Saturday and yesterday (Monday). On Friday, a mistake happened with our carrier company: all the beds and mattresses that left went to a truck for three-day service, rather than next day.

After that mistake was made, the earliest we could deliver all the beds was Tuesday. We are sorry for the inconvenience that this mistake has caused and we wish our customers excellent nights to come.

-Ben

10:35 Posted by Ben in Day to day | Permalink | Comments (0) | Email this

Post a comment